Return Policy
Return Policy
Do you want to exchange or return your purchase? We are happy to assist you! Exchanges or returns can be made up to 30 days after the delivery date.
- Is return shipping free?
Returns are at your own cost, depending on the courier and the country from which you are returning your package.
- What are the return conditions?
Our return policy guarantees that you can return your order within 30 days of receipt without any reason.
Items must be returned to us in an unworn and unwashed condition, suitable for resale with tags still attached.
Shipping costs for orders outside the Netherlands will not be refunded.
- How long does it take to exchange a product?
If you indicate that you want to exchange a product when registering your return, we will work on this immediately. This way, we can ensure that your exchange is completed within a few days.
- What can I do if my exchange product is no longer available?
Ask the customer service team about the options. We will provide you with an update when we expect to be able to deliver the product. If you have already made your return and the product is sold out, we will contact you and work with you to find a solution.
- Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service will be happy to assist you.
- What should I do if a product is defective or damaged?
Unfortunately, sometimes a product is damaged during shipping or production. Of course, we are happy to resolve this with you. Send a message to Hello@fundivo.nl with a photo of the complaint. Our customer service will work with you as soon as possible to find a solution.
- What should I do if I want to return my order outside the return period?
Don't forget to deliver your return within the 30-day period before the return period expires. In the unlikely event that this does not work, we offer you the option to exchange the product for a replacement or a voucher. Ask our customer service for the options.
- How long does a refund take?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we will process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived in our warehouse. From then on, the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it may take up to 3 days for the refund to appear in your bank account.